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[Product Warranty Regulations]

All products purchased from the official POWISER online store operated by us are covered by the following limited warranty. The warranty period is calculated from the date of product arrival, and your use of the product is deemed to have agreed to the warranty terms.

If the product is defective or defective due to our company's fault, we will accept an exchange. After receiving the product, please contact us via the "contact form" within 30 days for a replacement. Please note that the warranty on POWISER products is limited to the original purchaser and is not transferable to other owners. Please note that we do not accept returns or exchanges for customer convenience.

POWISER sells products on global official website, POWISER DE official website ,POWISER UK official website. If you buy from another online store or seller, we cannot guarantee the quality of the product, so it is not covered by the official manufacturer's warranty. If you have any questions about product defects, please contact the place of purchase.

*In order to obtain the warranty, an invoice or order confirmation email is required, which clearly states the order number, product details, price and sales route at the time of purchase.

[POWISER Product Warranty Registration Form]

The warranty period is 24 months from the date of purchase, but POWISER only needs to register the product on the official website to extend the warranty period of some products, so that customers who purchase POWISER products can use them for a longer period of time and with more peace of mind. usable. For details, please refer to the "list of quality guarantee objects and warranty periods".

A) 5-Years Limited Warranty

All the Power On the GO series solar generators and portable power stations

B) 10-Years Limited Warranty

All home energy storage system series products have the 10-years limited warranty。

Explanation on warranty shipping fee:

Generally speaking, the shipping cost incurred by the product warranty is not covered by the warranty.

Within 30 days of receiving the goods:
We will bear the shipping cost for products returned to the warehouse for maintenance within 30 days.

30 days after receiving the goods:
After 30 days, the shipping cost of returning the product to the warehouse for repair will be borne by the buyer.


The warranty will not apply if any of the following conditions apply.

・When the product warranty expires
・Defects or malfunctions caused by misuse, unauthorized modification, disassembly of the product, or failure to operate in accordance with our company's instruction manuals and manuals, or malfunctions or damages caused by overheating, liquids, or other external factors.
・When the guarantee cannot be presented or if the guarantee is rewritten.
・When damaged due to improper storage or use
・When the damage is caused by factors other than force majeure (lightning, fire, earthquake, flood, etc.).
・Products that are damaged, damaged, lost or stolen due to reliability or compatibility issues, or products that are provided free of charge when using unauthorized third-party parts

Note:Product charging adapter is not included in the warranty

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